Service & warranty

Estimated delivery is 5–7 days, with timing confirmed for each order. This is an estimate, not a guarantee; customization, location, courier delays or material availability may take longer. Delivery charges are separate and confirmed with the total before payment.

Three profile update batches are included during the first 30 days. Additional update batches cost ₹99 each after that. Profile update requests are accepted through WhatsApp.

• Corrections required because of a verified TapZeno error are not counted and are corrected without an update charge.
• Support response target is within one business day.

Hosting is currently included for the managed profile, but this is not a lifetime guarantee. Ownership transfer of the platform, source code, domain, hosting account or administration tools is not included unless separately agreed in writing.

The NFC chip is covered for manufacturing failure for two years. Clear photos or videos help assess a claim. Contact TapZeno on WhatsApp to report a wrong or defective product.

• Physical damage and water damage are not covered, along with misuse, third-party alteration, normal wear, QR damage, lost products or incompatible/disabled phone settings.
• TapZeno pays shipping for covered replacements, including wrong or defective delivery and later covered NFC manufacturing failure.
• Verified wrong or defective products are resolved through replacement or an appropriate refund. Statutory consumer rights remain unaffected.

PDF Menu costs ₹999 for one acrylic QR/NFC stand and setup of your ready PDF. Interactive Menu costs ₹1,999 for one stand and initial setup of up to 30 dishes, categories and prices. Menu editing costs ₹99 per request for up to five dishes; full redesigns are quoted separately.

Ingredients details, portion choices and a selection summary to show the waiter are included in the interactive menu scope. This menu does not transmit orders, process payments or integrate with the kitchen.

Hotel subscriptions use monthly manual payment, with no automatic charge. You can cancel before the next month, and access continues until the paid period ends.

Setup fees are refundable before work begins. Once work has begun, completed work is deducted from any setup refund. If TapZeno cannot deliver the agreed service, an appropriate refund applies to the unused subscription period. Scope, renewal dates and refund handling are confirmed before activation.

For physical product orders, payment is 50% advance and the remaining 50% before dispatch, unless otherwise confirmed in the order. Cancellation is allowed only before design approval or customization begins. Customized products cannot be returned for change of mind, while statutory consumer rights remain unaffected.